Terms and conditions:

By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the website.

Refund and Exchange Policy:

Abaya Atelier maintains a no-returns policy, indicating that refunds are not provided once an order has been placed. Please be aware of this policy when making a purchase.

All items undergo rigorous quality checks before dispatch to ensure immaculate condition upon arrival. However, in the unlikely event that the item has a manufacturing defect, we will provide you with a refund once the item is returned back to us and we can confirm it is actually a manufacturer fault.

Regrettably, refunds cannot be issued for items damaged during personal try-ons, including stains, tears, or missing embellishments.

You are eligible for an exchange in the event of incorrect sizes or if you desire a different colour, provided it is initiated within the 7 days, exchanges will be granted. To be eligible for an exchange, please ensure the product is in its original packaging and in the same condition as when you purchased it. If the item is returned to us in a damaged condition, we will not issue a refund and the abaya will not be returned to you. You will also be held responsible for the shipping cost to send the item back to us (unless it is a fault on our behalf).

If you send a return to us and we do not receive the abaya, or if it is lost in transit, we are not responsible for this and refund will not be issued.

INTERNATIONAL ORDERS:

Upon the arrival of packages in your country, customers are solely responsible for any incurred customs charges. We recommend checking and adhering to local customs regulations. Abaya Atelier bears no liability for these charges. If you fail to pay customs charge and the abaya returns back to us, we will refund you the amount paid for the abaya but the delivery charge will not be refunded. The abaya will not be sent out again either. 

Europe orders take around 8-10 days to receive but may take longer if there is delays such as item being held at customs.

International shipping can take up to 2-3 weeks – sometimes delays can occur.

CLEANING INSTRUCTIONS:

We highly recommend utilising dry cleaning services for our products, given the delicate nature of our abayas. Using a washing machine can cause irreparable damage to the abaya.

PAYMENTS AND SHIPPING:

Payment is required at the time of purchase. We accept various payment methods, and all transactions are securely processed.
Shipping details, including costs and delivery times, are outlined during the checkout process. We are not responsible for delays or damages during transit.

We offer various shipping options through Royal Mail, allowing you to choose your preferred method during the checkout process.

For questions or concerns about these Terms and Conditions, please contact us at info@abayaatelier.co.uk